Refund policy
Refund and Return Policy
At Rayrehome, we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.
1. Refunds for Manufacturer Defects and Shipping Damage
If you receive your order with any manufacturer defect or shipping damage, please contact us within 48 hours and provide photos and videos as evidence for verification. Upon confirmation, we will process a full refund or replacement at no cost to you.
2. Return Conditions for Non-Defective Items
If you wish to return an item due to a change of mind, size, or other reasons (excluding defects), you may do so within 30 days of receipt. You will be responsible for the shipping costs from your address to our warehouse. The item must be unused, in its original sealed packaging, and in a resalable condition, with all tags attached. A receipt or proof of purchase is required.
3. Return Process
To initiate a return, please contact us at support@rayrehome.com. We will provide you with the return shipping address and detailed instructions. Items sent back without prior approval will not be accepted.
Original Item in Packaging:
- Before packaging the item for return, please take at least one photo of the item inside its original packaging.
（If you have already packaged the item or it has not been opened, photo submission for this step is not required to avoid unnecessary repackaging.）
Outer Packaging:
- Capture at least one photo of the outer packaging of the item, ensuring all sides are visible.
For larger items, please provide clear photos that depict any visible damage to the outer packaging after it has been packaged for return. Describe the outer packaging as not being visibly damaged in any way after being packed for return.
2.Please choose your logistics company at your own cost or the prepaid shipping label (if applicable)to mail the package.
Pack the product well as request. After shipping out the product(s), please be kind to inform us by email.
3. Rayrehome will process refunds within 3-7 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.The bank may need 8-15 business days to transfer the money to your card account.
Exchanges and replacements are subject to product availability.
4. Replacements Without Return
If parts are damaged during shipping, or defects are found during installation, you can request replacement parts at no charge by emailing us with photos/videos and your order number at support@Rayrehome.com.
5. Return Due to Dislike or No Longer Needed
Products can be returned if they meet these conditions:
- Not custom-made for your specific requirements
- Return request submitted within 30 days of receipt
- Returned in original packaging, unused, and uninstalled
- Crystals or other interior components are securely wrapped, if applicable
Please avoid providing P.O. boxes as the delivery address. Use a detailed delivery address, as most carriers do not deliver to P.O. boxes.
6. Refunds and Exchanges
Refunds will be processed once the returned goods are received and inspected, minus shipping costs. Shipping costs from our warehouse to your address are non-refundable.
7. Order Cancellations
- Full refunds are available if order is canceled within 48 hours of placement.
- After 48 hours or once the order has shipped, cancellations are not possible.
- Please note a 25% handling fee applies to cancellation requests after 48 hours.
8. Important Note
Please inspect your goods within 30 days of delivery. If you notice any damages or defects, contact us immediately with photos at support@Rayrehome.com.