Shipping policy

Shipping Cost

We are proud to offer Free Standard Shipping on all orders within the United States.
No additional handling or service fees will be charged.

Processing Time

Please note that many of our products are made to order or require special handling to ensure the highest quality.

• Order Processing: Typically takes 1 – 3 business days.

• What’s Included: This time includes product preparation, rigorous quality inspection, and specialized packaging.

• Confirmation: You will receive an order confirmation email immediately after your purchase is successfully placed.

Shipping Time

Once your order has been dispatched from our facility:

• Estimated Delivery: 1 – 3 business days, depending on your location and local carrier schedules.

• Shipping Time:7 – 14 business days

• Total Wait Time: The total estimated time from order placement to delivery is approximately 8 – 17 business days.

• Note: We kindly ask that you plan your purchase accordingly before placing an order.

Shipping Rates and Delivery Estimates

Currently, we only ship within the United States. For international orders, please contact our customer service team.

Order Tracking

As soon as your order is shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your shipment online.
If you do not receive tracking information within the expected processing time, please contact us for assistance.

Contact Us

If you have any questions about your order or shipping status, please contact us at:

• Email：support@rayrehome.com
• Time： 9:00 AM - 6:00 PM EST
• Address：IRONLEAF INDUSTRIES LLC
  3141 9th Street, Boulder CO, 80304